Help & Support
Video help
Wallet, Freeplay, game-load, and cash-out guides.
Choose a guide · 6 videos
- How to add money
- Load a Game Room
- Redeem winnings
- Cash out from Main Wallet
- Finish verification
- Freeplay vs cash
How do I add credits to my wallet?
Open Wallet, choose a payment method, and complete checkout. Money lands in the wallet first. Game loads start at $5.
When can I move winnings from a game to my wallet?
After a load, move winnings once they reach 3× that load, up to 8×. Use Move to Wallet on the game page.
What is the minimum wallet cashout?
Open Cash out from the wallet. The payout screen shows the minimum for the method you pick.
Why is money still inside my game?
A load stays in the game until you move winnings back. Refresh the game balance on the game page, then use Move to Wallet when the rollover is met.
How much will I receive after fees?
The checkout and cash-out screens show the amount before you confirm. This page does not add a separate fee on top of that.
Where is my game username and password?
Open the game from Play. If the account is ready, Game login shows the username and password with Copy.
How do I verify my account?
From Account, open the verification row. Email, phone, and identity checks keep cash outs moving.
Google sign-in brought me back to Sign in. What now?
That is not an email code. Start Continue with Google again, or create the account with email and enter the new 6-digit code from that message.
Who can create an account?
You must be 18 or older. Location limits that are already enforced on the site still apply. This page does not add a new legal rule.
How old do I have to be to play?
You must be 18 or older.
What if I want to take a break?
Open Responsible Gaming. You can set a load limit, a short break, or self-exclude. Cash out stays open during self-exclusion.
Do new players get a welcome bonus?
Each game has its own first-deposit and later-deposit bonus. The game card, the game page, and the deposit credit all use the percentage saved for that game.
Money & cashout — quick answers
When can I move winnings from a game to my wallet?
After a load, move winnings once they reach 3× that load, up to 8×. Use Move to Wallet on the game page.
What is the minimum wallet cashout?
Open Cash out from the wallet. The payout screen shows the minimum for the method you pick.
Why is money still inside my game?
A load stays in the game until you move winnings back. Refresh the game balance on the game page, then use Move to Wallet when the rollover is met.
How much will I receive after fees?
The checkout and cash-out screens show the amount before you confirm. This page does not add a separate fee on top of that.
Jump to
No agent needed
Game accounts for Juwa, Game Vault, Vegas Sweeps and more, set up from your dashboard.
Request a game account yourself, load it from your KingTide wallet and redeem back when you are done. No agent, no waiting on a message.
18+ · Not available in WA, ID, NV, MI · Play responsibly